Some of the most common questions asked about our boutique accommodation in Cairns.
For all types of our accommodation in Cairns, linen is provided along with a starter pack of consumables such as soap, shampoo, tissues, toilet paper, tea, coffee, sugar, and milk.
This is a complimentary starter pack for all bookings. For any further amenities, you would need to either purchase them yourselves, or book a stay that includes a mid-stay clean / full clean.
Many long stays via the booking button do not include any cleaning services or amenities top-ups – it would be best to contact us if you would like detailed information about your particular booking.
You will receive a complimentary starter pack with your linens and basic consumables (soap, shampoo, tissues, toilet paper, tea, coffee, sugar, and milk).
Most apartments have access to their own laundry, and all apartments will also have access to a coin laundry that is open until 8pm.
You may purchase any extras and laundry detergent you require at reception.
All apartments come with a kettle, microwave, rice cooker, toaster, and hot plates.
Our Studio Apartment comes with a bar sized refrigerator.
All our 1 Bedroom and 2 Bedroom Apartments (both Deluxe and Superior) come with an electric wok and full-size refrigerators, while only our Deluxe apartments come with an oven as well.
There are also 2 communal outdoor barbeques available under wooden pagodas.
Each room except for Studio rooms also have their own laundry facilities.
We have 4 different types of boutique accommodation here in Cairns which are all self-contained with their own kitchen or kitchenette, and their own ensuite bathrooms. For details on the facilities within each room type, please see the room comparison table.
We also provide a free voicemail service and computerized call logging.
Please note that if the room smells of cigarette smoke on departure, this will incur extra cleaning costs to fumigate the room.
Reception and Arrivals / Departures
Our reception opening hours are from 8am-6pm on weekdays, and 8am-3pm on weekends.
The Apartments are just a 15-minute taxi ride from the airport. While we do not run our own shuttle service, we are happy to help you book through our trusted shuttle provider. Alternatively, you would be able to book your own taxi or use a service like Uber. Contact us if you need any assistance with your transfer.
We do not have a full restaurant, but we do have a breakfast café. Unfortunately, our cafe is currently closed indefinitely.
There is step-only access to the first, second and third floors. If you require step-free access, you may contact us to request ground floor accommodation.
Please note that there are only Studios, One Bedroom Deluxe Apartments or Two Bedroom Deluxe Apartments on the ground floor, and there is limited availability, so we cannot guarantee a ground floor apartment.
Yes, we do provide free off-street car parking that has both covered and uncovered areas. These are 2 large car parks, which have gates open during the day. These are closed at 10pm by the on-site manager. After 10pm, the gates work on automatic sensors.
You are welcome to leave your car or caravan here (our uncovered car park has no height restrictions) while you have your holiday in Cairns.
Our accommodation is very near the Great Barrier Reef terminal – just a 2-minute taxi ride or a comfortable 15-minute walk.
While the Great Barrier Reef is, of course, one of the main attractions of Cairns, there are so many more things to do in Cairns and we encourage you to see our Tour Desk page and enquire at reception about our free booking service for tours and Cairns day trips.
You can either pay your deposit in cash, and we will give you this cash back at the end if we do not require it, or we can do a credit card freeze.
Please note that for international credit cards, the money will take a few days to be released. Australian credit cards will take 3-5 business days, while International cards can take up to 1 month. If you have waited 31 working days and you still do not see your deposit returned, please contact us so we can investigate.