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Save 10% by booking directly with us!
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Save 10% by booking online direct with us! Use code:
Save 10% by booking directly with us!
Use code SCAA10
Some of the most common questions asked about our boutique accommodation in Cairns.
Room Amenities
For all types of our accommodation in Cairns, linen is provided along with a starter pack of consumables such as soap, shampoo, tissues, toilet paper, tea, coffee, sugar, and milk.
This is a complimentary starter pack for all bookings. For any further amenities, you would need to either purchase them yourselves, or book a stay that includes a mid-stay clean / full clean.
Many long stays do not include any cleaning services or amenities top-ups – it would be best to contact us if you would like detailed information about your particular booking.
You can hire beach towels for pool use and reef trips at our reception for $5 per towel.
You will receive a complimentary starter pack with your linens and basic consumables (soap, shampoo, tissues, toilet paper, tea, coffee, sugar, and milk).
Most apartments have access to their own laundry, and all apartments will also have access to a coin laundry that is open until 8pm.
You may purchase any extras and laundry detergent you require at reception.
All our boutique apartments have their own kitchens except for the Studio Apartments which still have a kitchenette including hot plates. All accommodation types come with an ensuite that includes a shower, and our Deluxe 1 Bedroom Apartment and Deluxe 2 Bedroom Apartments also come with a bathtub or shower upon request.
All apartments come with a kettle, microwave, rice cooker, toaster, and hot plates.
Our Studio Apartment comes with a bar sized refrigerator.
All our 1 Bedroom and 2 Bedroom Apartments (both Deluxe and Superior) come with an electric wok and full-size refrigerators, while only our Deluxe apartments come with an oven as well.
There are also 2 communal outdoor barbeques available under wooden pagodas.
The shared laundry facilities are open from 7am to 8pm. Wash and drying machines cost 6 x $1 coins per load. Laundry powder can be purchased at reception for $1.50 per sachet.
Each room except for Studio rooms also have their own laundry facilities.
We have 4 different types of boutique accommodation here in Cairns which are all self-contained with their own kitchen or kitchenette, and their own ensuite bathrooms. For details on the facilities within each room type, please see the room comparison table.
Yes, all our accommodation come with phones from which you can call outside. Local calls are free of charge. Overseas calls will incur a charge. There are no charges for room-to-room or reception calls from your room. Some countries have been barred for calls due to high call costs. If you are unable to dial out overseas, please contact reception.
We also provide a free voicemail service and computerized call logging.
If something in the room is broken, you can contact reception (or the night manager if out-of-hours, dial 1002 on your room phone) immediately.
All our rooms are non-smoking.
Please note that if the room smells of cigarette smoke on departure, this will incur extra cleaning costs to fumigate the room.
Reception and Arrivals / Departures
Our reception opening hours are from 8am-6pm on weekdays, and 8am-4pm on weekends.
We are happy to provide luggage storage for a short period, just enquire about this at reception. We do not have long term storage facilities. Please note that reception closes at 6pm so you would need to collect your luggage by this time if you have a late flight.
The Apartments are just a 15-minute taxi ride from the airport. While we do not run our own shuttle service, we are recommend Exemplar Coaches or Excellence Coaches. Alternatively, you would be able to book your own taxi or use a service like Uber. Contact us if you need any assistance with your transfer.
There is step-only access to the first, second and third floors. If you require step-free access, you may contact us to request ground floor accommodation.
Please note that there are only Studios, One Bedroom Deluxe Apartments or Two Bedroom Deluxe Apartments on the ground floor, and there is limited availability, so we cannot guarantee a ground floor apartment.
Yes, we do provide free off-street car parking that has both covered and uncovered areas. These are 2 large car parks, which have gates open during the day. These are closed at 7pm by the on-site manager. After 7pm, the gates work on automatic sensors.
You are welcome to leave your car or caravan here (our uncovered car park has no height restrictions) while you have your holiday in Cairns.
Our three swimming pools are open from 7am to 10pm. The gym is open from 7am to 8pm, and always requires your room key to access it.
Local Area
Our accommodation is very near the Great Barrier Reef terminal – just a 2-minute taxi ride or a comfortable 15-minute walk.
While the Great Barrier Reef is, of course, one of the main attractions of Cairns, there are so many more things to do in Cairns and we encourage you to see our Tour Desk page and enquire at reception about our free booking service for tours and Cairns day trips.
Billing Enquiries
You can either pay your deposit in cash, and we will give you this cash back at the end if we do not require it, or we can do a credit card freeze.
Please note that for international credit cards, the money will take a few days to be released. Australian credit cards will take 3-5 business days, while International cards can take up to 1 month. If you have waited 31 working days and you still do not see your deposit returned, please contact us so we can investigate.
Yes, we have some special rates for longer stays, and we provide special packages for recurring bookings (such as for corporate requirements). Please visit our Deals page to find out more.
